Basic Computer Troubleshooting Techniques by Techicode

Having patience is very important when troubleshooting computer problems. Becoming frustrated or not taking notes can extend the troubleshooting process significantly. Always take careful note of things that may have changed. Did you install a new piece of hardware or software? Was there a bad thunderstorm or a power outage? All of these things may be part of the underlying problem so take careful notes. Before you click "OK" or restart your computer, be sure to write down any error messages. Take careful note of what programs you were running at the time. If the message is in a windows box, sometimes clicking Details can provide additional information.

When troubleshooting a network connectivity issue, it is important to try connecting to different types of resources when identifying the problem. For instance, if you are not able to connect to the Internet, try pinging a local computer or printer. Make sure that pings are not being blocked by a software firewall. If you are able to access local resources, you know the network interface, cable and switch is good. The problem exists in the router, modem or on the Internet Support.